Accelerated Strategies clarifies 90-day refund guarantee terms

Accelerated Strategies said Monday it is spelling out how clients qualify for refunds under its 90-Day Follow-the-Process Guarantee, citing confusion around participation-based policies in financial coaching. The company says refunds depend on verified participation, completed requirements and a review of whether the strategy fails to produce the expected payoff timeline or interest savings.

Why it matters: - The policy sets clear expectations for clients before enrollment in a service where results depend on participation, not a physical product. - The clarification could reduce disputes over refunds in financial coaching, where guarantees often work differently from retail return policies. - The company says the goal is to prevent confusion before a client signs up, not after a problem arises.

What happened: - Accelerated Strategies published a clarification of its 90-Day Follow-the-Process Guarantee for clients in its Accelerated Strategies Core program. - The company said the guarantee is participation-based and applies after clients complete defined requirements during the first 90 days of enrollment. - Samuel Kwak, co-founder of Accelerated Strategies, said coaching and consulting cannot be treated like a returned physical product because clients already receive strategy sessions, software access and live coaching calls. - The company said clients who complete the process and still do not see a mathematically accelerated payoff timeline or interest savings can qualify for a Good-Faith Implementation Review. - Accelerated Strategies said it honors federally and state-required rescission periods.

The details: - Eligibility for review generally includes confirming the financial information used to build the strategy, attending scheduled coaching, taking action items from the coach and completing foundational education requirements. - Refund requests must be submitted in writing through the company’s internal request process. - The company said each request is subject to verification of the participation requirements. - Accelerated Strategies said refunds outside the standard 90-day framework can be issued when a client was enrolled even though they were not a strong candidate for the strategy. - The company also said refunds can be issued when a client cannot secure the line of credit needed to execute the plan despite a good-faith effort. - Kwak said an enrollment error on the company’s side is handled directly. - Kwak also said clients who do everything correctly but still cannot qualify for financing are treated differently from clients who simply change their minds. - The company said the guarantee is documented publicly in a Trustpilot review from a client who initially could not secure a HELOC and later said Accelerated Strategies honored the 90-day guarantee after onboarding was completed. - That reviewer advised prospective clients to finish the full 90-day process even when financing approval is not immediate. - Accelerated Strategies said it has worked with more than 3,500 homeowners across the United States. - The company said it holds a 4.9-star Excellent rating across more than 400 verified Trustpilot reviews. - Accelerated Strategies said it was named to the Inc. 5000 list of fastest-growing companies in 2024. - The company was founded by Samuel and Daniel Kwak, known as the Kwak Brothers.

Between the lines: - The clarification reflects a broader industry trend toward participation-based guarantees in coaching, fitness and education. - The structure shifts the focus from a simple refund window to proof that a client engaged with the process. - That approach can protect providers from clients who want an easy exit after gaining value, while still leaving room for refunds when the system does not work as promised. - The company’s language suggests it wants clients to understand the terms upfront and see the guarantee as a process check, not a satisfaction-free trial.

What's next: - Prospective clients will need to review the Client Services Agreement closely before enrolling. - Clients seeking a refund will need to show participation and submit a written request through the internal process. - The company will continue to decide refund eligibility through its Resolutions Team after reviewing whether the required steps were completed. - More information is available at Accelerated Strategies.

The bottom line: - Accelerated Strategies is drawing a sharper line between coaching outcomes and retail-style refunds, and is making participation the key to qualifying for its 90-day guarantee.